Terms and conditions

These Terms and Conditions of the LIFINIQ Online Store have been prepared in accordance with the Slovenian Consumer Protection Act (ZVPot-1), applicable European Union consumer protection legislation, the recommendations of the Chamber of Commerce and Industry of Slovenia, and international e-commerce codes.

Availability of Information

The Provider undertakes to ensure that the following information is available to users at all times:

information identifying the Provider, in particular the company name, registered office, and relevant registration details;
contact details enabling users to communicate quickly and effectively with the Provider, including an email address;
information on the essential characteristics of the products or services offered through the Online Store, including after-sales services and warranties, where applicable;
information on the availability of products or services offered through the Online Store;
delivery methods and conditions, in particular the place and expected delivery time;
information on payment methods and prices;
information on the period for which offers displayed in the Online Store remain valid;
information on the period within which the Customer may withdraw from the contract and the applicable conditions for withdrawal;
information on the possibility of returning products;
information on the complaints procedure and the Provider’s contact details for communication with Customers.

Payment Methods

Lifiniq d.o.o. offers several payment methods. Customers may select their preferred payment method during the checkout process:

payment by credit or debit card (VISA, Mastercard);
payment via PayPal;
payment via digital wallets (Apple Pay and Google Pay).

Card and digital wallet payments are processed through Stripe.

Delivery and Delivery Time

Orders are delivered by DPD. As a rule, the Provider undertakes to dispatch the ordered goods to the Customer’s address no later than 10 business days after confirmation of the order.

The Customer must clearly specify the type and quantity of goods ordered. If an order is incomplete or unclear, the Provider will notify the Customer by email and request the necessary additional information. The order processing period begins once the Provider has received and confirmed a correctly completed order.

If the Customer wishes to modify or cancel an order, they must notify the Provider by email at info@lifiniq.com before the goods have been dispatched. Otherwise, the Provider may claim reimbursement of any costs incurred as a result of the modification or cancellation, to the extent permitted by applicable law. Once an order has been dispatched, changes to the order are no longer possible.

The Provider reserves the right to use another delivery service where necessary if this enables faster or more reliable delivery.

The Customer should inspect the shipment without undue delay upon receipt and, in the event of visible damage, promptly notify both the delivery service and the Provider at info@lifiniq.com.

Nothing in this section excludes or limits the Provider’s statutory obligations or the Customer’s mandatory rights under applicable consumer protection legislation in relation to delivery, transfer of risk, damaged goods, or non-conforming goods.

Conclusion of a Distance Sales Contract

The sales contract is concluded when the Customer receives the first email notification from the Provider regarding the status of the order.

The sales contract (i.e. the first electronic notification regarding the order status) is stored electronically at the registered office of Lifiniq d.o.o.

Product Offers

Customers may place orders online 24 hours a day, every day of the year, for any goods offered by the Provider online.

Orders may be placed by email at info@lifiniq.com or through the website www.lifiniq.com.

The Provider will publish discounted offers on its website at www.lifiniq.com.

Online Purchase Procedure / Conclusion of the Contract

Select the desired product by clicking the “ADD TO CART” button and choose the required quantity.

Once your shopping cart contains all selected items, enter the required delivery information and select your preferred payment method. Before submitting the order, check the accuracy of all information provided. You then confirm and submit the order and thereby accept these Terms and Conditions.

The sales contract is concluded when the Customer receives an email regarding the status of the order following the completion of the purchase in the Online Store.

The Customer receives the sales contract at the email address provided when placing the order. From that point onwards, all prices and other conditions of purchase are fixed and binding on both the Provider and the Customer.

Order Processing and Delivery

Accepted orders are considered binding. The Customer may cancel an order without additional obligations between the time the order is placed and the time the Customer receives electronic notification that the order is being processed.

If the Customer does not cancel the order, the Provider will proceed with processing it. Upon receiving the order, the Provider checks product availability, packs the order as soon as reasonably possible and, once the order has been dispatched, notifies the Customer by email or SMS.

If an ordered product is unavailable or circumstances arise that prevent the Provider from fulfilling the order within the applicable delivery period, the Provider will inform the Customer as soon as reasonably possible. Where applicable, any amounts already paid will be refunded in accordance with applicable law.

Prices and Discounts

The prices applicable at the time the order is placed shall apply to that order and do not have a predetermined period of validity.

All prices are stated in euros (EUR) and include applicable taxes unless expressly stated otherwise.

All special offers displayed on the website are valid until the stated expiry date or while stocks last.

Promotions and special offers cannot be combined unless expressly stated otherwise.

The Provider reserves the right to change prices without prior notice. Any change in price shall not affect an order that has already been validly placed and confirmed.

Invoices

The Customer will receive an invoice for purchased goods electronically at the email address provided when placing the order.

The Customer is responsible for checking the accuracy of the information provided before submitting the order. The Customer should notify the Provider of any errors as soon as possible.

Limitation of Liability

The Customer acknowledges that the Provider may temporarily restrict or disable access to the website for technical or security reasons, including maintenance, updates, technical faults, force majeure events, or other unforeseen circumstances.

To the extent permitted by applicable law, the Provider shall not be liable for loss, damage, or costs arising solely from the temporary unavailability, disruption, or malfunction of the website.

The Provider makes reasonable efforts to ensure that the information published on the website is complete, accurate, and up to date. However, errors may occasionally occur, and the Provider shall not be liable for consequences arising solely from reliance on incorrect or outdated information, to the extent permitted by applicable law.

In the event of technical problems affecting the accuracy or validity of submitted orders, the Provider reserves the right, where permitted by applicable law, to cancel orders affected by a technical error. In such cases, the Customer will be informed of the cancellation as soon as reasonably possible and provided with information regarding the next steps. Where payment has already been made, the relevant amount will be refunded.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Lifiniq d.o.o. reserves the right to use the content of customer reviews and comments for lawful business purposes, including advertising and marketing purposes, without limitation in time. By submitting such content, authors confirm that they hold the necessary rights to the submitted content and grant Lifiniq d.o.o. a non-exclusive, royalty-free right to use such content for the purposes described above, subject to applicable law.

Lifiniq d.o.o. is not responsible for statements or information contained in reviews submitted by users or Customers and, to the extent permitted by applicable law, accepts no liability arising from information contained in such reviews.

Intellectual Property

The LIFINIQ Online Store and all content, data, images, graphics, logos, and other materials available on the website form part of or constitute intellectual property protected under applicable copyright and intellectual property legislation.

Such content may not be reproduced or used without the prior written permission of Lifiniq d.o.o., unless such use is permitted by applicable law.

The LIFINIQ trademark and logo are owned by Lifiniq d.o.o., Cesta Ceneta Štuparja 131, 1231 Ljubljana-Črnuče, Slovenia.

Personal Data Protection

Lifiniq d.o.o. is committed to the ongoing protection of users’ personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), applicable Slovenian data protection legislation, and other applicable legislation.

Detailed information regarding the processing of personal data is available in the Privacy Policy, which forms part of these Terms and Conditions.

Customers are responsible for providing the Provider with accurate and truthful personal data and for informing the Provider of any changes to such data.

Statutory Guarantee of Conformity

The Provider is required to supply goods that meet all applicable subjective and objective requirements for conformity, as provided by the Slovenian Consumer Protection Act (ZVPot-1), where applicable having regard to the nature of the goods and the terms of the sales contract.

Customers have the right, subject to the provisions of ZVPot-1 and other applicable consumer protection legislation, to exercise their statutory rights in the event of a lack of conformity of the goods.

For Customers in Slovenia, statutory conformity rights are governed in particular by ZVPot-1.

A Customer who is a consumer may exercise their rights under the statutory guarantee of conformity by notifying the Provider at info@lifiniq.com of the identified lack of conformity within two months of the date on which the lack of conformity was discovered and no later than two years after receiving the goods, where these periods apply under ZVPot-1.

The Provider shall not be liable under ZVPot-1 for a lack of conformity that becomes apparent more than two years after the date on which the goods were received.

In the notification sent to info@lifiniq.com, the Customer must provide a detailed description of the lack of conformity and include the relevant invoice or order number. The Customer must allow the Provider to inspect the goods to which the conformity claim relates.

If the Provider disputes the existence of the lack of conformity, the Customer will receive a written explanation within seven business days.

Where the Customer has notified the Provider of a lack of conformity and the claim has not been rejected, the Customer is entitled, subject to the conditions laid down by ZVPot-1 and in the order provided by law, to:

request that the goods be brought into conformity free of charge;
request a proportionate reduction in the purchase price or withdraw from the sales contract and request reimbursement of the amount paid.

The Customer may withdraw from the contract and immediately request reimbursement of the amount paid if the lack of conformity becomes apparent within 30 days of the delivery of the goods, where this right applies under ZVPot-1.

The exercise of rights relating to a lack of conformity is further governed by the applicable provisions of ZVPot-1.

If the Customer is a consumer habitually resident in another EU Member State, the above provisions shall not deprive the Customer of any protection afforded by mandatory consumer protection provisions applicable under the law of their country of habitual residence, where such provisions cannot be derogated from by agreement.

Returns and Right of Withdrawal

In accordance with ZVPot-1 and applicable European Union consumer protection legislation, a consumer has the right to withdraw from a distance contract within 14 days of receiving the goods, without giving a reason, subject to any statutory exceptions.

The withdrawal period begins on the day following the date on which the Customer, or a third party designated by the Customer other than the carrier, acquires physical possession of the goods.

To exercise the right of withdrawal, the Customer must inform the Provider of the decision to withdraw from the contract by means of an unequivocal written statement sent to info@lifiniq.com.

Merely returning the goods does not constitute withdrawal from the contract. The Customer must clearly and unequivocally communicate the decision to withdraw to the Provider.

The withdrawal shall be considered timely if the Customer sends the withdrawal statement before the applicable withdrawal period expires. The burden of proving that the right of withdrawal was exercised within the applicable period rests with the Customer.

The Customer must return the goods without undue delay and in any event no later than 14 days after notifying the Provider of the decision to withdraw.

The Provider does not accept cash-on-delivery return shipments.

Goods must be returned to:

Fully d.o.o.
Letališka cesta 30
1000 Ljubljana
Slovenia

The Customer bears the direct cost of returning the goods, unless otherwise required by applicable law or unless the Provider has expressly agreed to bear such costs.

The Customer may inspect and handle the goods only to the extent necessary to establish their nature, characteristics, and functioning. The Customer may be liable for any diminished value of the goods resulting from handling beyond what is necessary for this purpose.

The Provider shall reimburse all payments received from the Customer in connection with the withdrawn contract, including the cost of standard delivery where required by applicable law, without undue delay and in any event no later than 14 days from the date on which the Provider is informed of the Customer’s decision to withdraw.

The Provider is not required to reimburse any additional delivery costs resulting from the Customer’s choice of a delivery method more expensive than the least expensive standard delivery method offered by the Provider.

Unless the Provider has offered to collect the goods, the Provider may withhold reimbursement until the returned goods have been received or until the Customer provides evidence that the goods have been sent back, whichever occurs first.

Reimbursement will be made using the same means of payment used by the Customer for the original transaction, unless the Customer has expressly agreed otherwise, and provided that the Customer does not incur any fees as a result of the reimbursement.

Instead of reimbursement, the Customer may request an exchange of the product, subject to agreement with the Provider, by notifying the Provider in writing.

The statutory right of withdrawal does not apply in cases where an exception is provided by applicable consumer protection legislation.

Nothing in this section restricts any mandatory rights available to a consumer under applicable national or European Union law.

Disclaimer Regarding Product Claims and Information

All information provided on www.lifiniq.com is intended solely for general informational purposes and does not constitute veterinary or other professional healthcare advice.

The information provided on the website is not a substitute for an examination, diagnosis, advice, or recommendations provided by a veterinarian.

Products offered through www.lifiniq.com are not intended to diagnose, treat, or prevent disease, unless expressly authorised and stated otherwise in accordance with applicable legislation. Individual product descriptions are provided for informational purposes only.

The use of products is the responsibility of the Customer. We recommend consulting a veterinarian before use, particularly where an animal has known allergies, food intolerances, other health conditions, or is already receiving medication or other treatment.

Product packaging

PEAvet is supplied in its original Slovenian packaging. For orders delivered to other EU countries, an additional label containing the mandatory product information in the applicable official language of the destination country is attached to the product packaging.

Product images on our website show the original Slovenian packaging. The appearance and placement of the additional language label may vary depending on the destination country.

Complaints and Dispute Resolution

For questions, problems, or complaints, the Customer may contact the Provider by email at info@lifiniq.com.

Complaints must be submitted in writing and the complaints procedure is confidential.

The Provider will acknowledge receipt of a complaint within seven business days, inform the Customer of the expected timeframe for handling the complaint, and keep the Customer informed of the progress of the procedure.

Lifiniq d.o.o. recognises that consumer disputes are often characterised by a disproportion between the value of the claim and the time and costs involved in resolving it. The Company therefore endeavours to resolve any disputes amicably and by mutual agreement in a manner that is as simple and efficient as possible for the Customer.

Lifiniq d.o.o. does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a Customer may initiate under the Slovenian Out-of-Court Resolution of Consumer Disputes Act, unless otherwise required by applicable law.

Consumers may have access to other competent alternative or out-of-court dispute resolution mechanisms in accordance with applicable national or European Union law.

Governing Law and Jurisdiction

These Terms and Conditions and contracts concluded through the LIFINIQ Online Store shall be governed by the laws of the Republic of Slovenia, including the applicable provisions of the Slovenian Consumer Protection Act (ZVPot-1).

If the Customer is a consumer habitually resident in another Member State of the European Union, this choice of law shall not deprive the Customer of the protection afforded by mandatory provisions of the law of their country of habitual residence that cannot be derogated from by agreement, in accordance with applicable European Union law, including Regulation (EC) No 593/2008 (Rome I).

Any dispute arising out of or in connection with these Terms and Conditions or a contract concluded through the LIFINIQ Online Store shall be subject to the jurisdiction of the courts determined in accordance with applicable national and European Union law.

Nothing in these Terms and Conditions restricts a consumer’s right to bring proceedings before a court having jurisdiction under applicable national or European Union consumer protection law.

Final Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, regardless of the reason for such invalidity or unenforceability, this shall not affect the validity or enforceability of the remaining provisions.

The invalid or unenforceable provision shall be treated as severable, and the remaining provisions of these Terms and Conditions shall remain in full force and effect.

These Terms and Conditions are effective as of 22 November 2025.

Lifiniq d.o.o.
Andraž Dvornik, CEO