Privacy policy

Lifiniq d.o.o. respects your privacy and is committed to protecting your personal data. We process and protect personal data in accordance with the applicable European Union and Slovenian data protection legislation, including the General Data Protection Regulation (GDPR), as well as other applicable legislation providing a lawful basis for the processing of personal data.

Any amendments to this Privacy Policy will be published on www.lifiniq.com. By using our website, you acknowledge that you have been informed of the contents of this Privacy Policy, including any subsequent amendments or updates.

Lifiniq d.o.o., Cesta Ceneta Štuparja 131, 1231 Ljubljana-Črnuče, Slovenia (hereinafter referred to as the “Company” or “Controller”), is the controller responsible for the processing and protection of your personal data. Lifiniq d.o.o. also operates the online store available at www.lifiniq.com.

What Is Personal Data?

“Personal data” means any information relating to an identified or identifiable natural person (“data subject”).

An identifiable natural person is a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person.

Purposes and Legal Bases for Processing Personal Data

We process personal data in accordance with applicable data protection legislation. Depending on the purpose of processing, your personal data may be processed on one or more of the following legal bases:

Compliance with legal obligations: Processing may be necessary to comply with legal obligations to which the Company is subject, such as issuing and retaining invoices and other legally required business documentation.
Performance of a contract or steps taken prior to entering into a contract: Processing may be necessary to process and fulfil your order, communicate with you regarding your purchase, prepare an offer at your request, or fulfil other contractual obligations.
Processing of payment transactions: Where payments are made using payment or credit cards or other electronic payment methods, we process only the personal data necessary to enable the secure and correct processing of the relevant payment transaction.
Consent: We may process your personal data on the basis of your consent for one or more specific purposes, such as sending newsletters, informing you about special offers, or enabling participation in prize draws and promotional activities. You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of your consent prior to its withdrawal.
Strictly necessary cookies: Certain data may be processed through cookies that are necessary for the proper and secure functioning of the website. More information about the cookies we use is available in our Cookie Policy.
Optional cookies: Data collected through analytics, marketing, or other optional cookies is processed only where you have provided your prior consent, where such consent is required by applicable law.
Legitimate interests: We may process personal data where this is necessary for the purposes of our legitimate interests, provided that such interests are not overridden by your interests, fundamental rights, or freedoms. Such legitimate interests may include maintaining the security and functionality of our website, improving the user experience and, where permitted by applicable law, sending notifications relating to an abandoned shopping cart.

We collect and process only personal data that is adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed.

Disclosure of Personal Data to Third Parties

We do not disclose your personal data or provide access to it to third parties outside Lifiniq d.o.o., except where this is necessary for the provision of our services, where required by law, or where we engage service providers acting as processors on our behalf.

Where required, we enter into appropriate data processing agreements with such processors. Our processors are required to process personal data only in accordance with our documented instructions, maintain the confidentiality of the data, and implement appropriate technical and organisational measures to ensure an adequate level of data security.

Service providers that may process personal data on our behalf include:

accounting service providers,
IT and website maintenance providers,
fulfilment and logistics service providers,
payment service providers,
marketing service providers,
email and electronic communications service providers.

Our processors may process personal data solely for the purposes for which they have been engaged and may not use your personal data for their own purposes unless they have an independent lawful basis for doing so.

We may also disclose personal data to competent public authorities where we are legally required to do so, including where disclosure is required on the basis of a valid and duly reasoned request made within the scope of their legal authority.

Retention of Personal Data

Lifiniq d.o.o. aims to limit the processing and retention of personal data to what is necessary for the relevant purposes.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or otherwise processed and, where applicable, for the period required under applicable statutory retention obligations.

Where processing is based on your consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.

You may withdraw your consent by contacting us at info@lifiniq.com.

Your Rights Under Data Protection Law

Subject to the conditions and limitations provided by applicable data protection legislation, you may have the right to:

request access to your personal data,
request the rectification of inaccurate or incomplete personal data,
request the erasure of your personal data,
request restriction of the processing of your personal data,
object to the processing of your personal data,
request the portability of your personal data,
withdraw your consent at any time where processing is based on consent.

To exercise any of these rights or to submit a question regarding the processing of your personal data, please contact us at info@lifiniq.com.

We will respond to your request without undue delay and, in any event, within one month of receiving it, as required by the GDPR. Where necessary, taking into account the complexity and number of requests, this period may be extended by a further two months. If an extension is required, we will inform you accordingly and provide the reasons for the delay.

Where requests are manifestly unfounded or excessive, in particular because of their repetitive nature, we may charge a reasonable fee taking into account the administrative costs of providing the requested information or taking the requested action, or we may refuse to act on the request, as permitted under applicable law.

Where we have reasonable doubts concerning the identity of the person making a request, we may request additional information necessary to verify their identity.

If we do not take action on your request, we will inform you of the reasons for doing so and of your right to lodge a complaint with the competent supervisory authority.

Right to Lodge a Complaint

If you believe that the processing of your personal data infringes applicable data protection legislation, you have the right to lodge a complaint with the competent supervisory authority.

In Slovenia, the competent supervisory authority is:

Information Commissioner of the Republic of Slovenia
Dunajska cesta 22
1000 Ljubljana
Slovenia
Email: gp.ip@ip-rs.si
Website: www.ip-rs.si

Contact Details

For any questions regarding this Privacy Policy or the processing of your personal data, please contact:

Lifiniq d.o.o.
Cesta Ceneta Štuparja 131
1231 Ljubljana-Črnuče
Slovenia
Email: info@lifiniq.com

This Privacy Policy is effective as of 25 November 2025 and shall remain in effect until amended or replaced.

Lifiniq d.o.o.
Andraž Dvornik, CEO